Scribe Software, a customer relationship management (CRM) data integration provider, will launch next week Scribe Online Synchronization Services (SYS), the second major service delivered on the ...

Syncing of contacts, notes, tasks and activity allows agents to avoid needing to enter information more than once.

Organizations of all sizes across all sectors recognize the power of being able to use their data to make informed business decisions and take advantage of market opportunities as they emerge, if not ...

CRM and customer experience (CX) vendors are retooling their platforms to better integrate with existing business applications without employees realizing they’re using generative AI-powered ...

National Health Service uses AI tool to analyse brain CT scans, and determine the severity of the patient’s condition. Conversations in which the user exhibits “acute distress” will be routed to more ...

Lauren Horwitz, executive editor at SearchCRM, is writing a series on the adoption of mobile CRM. Her first piece focused on all the reasons it’s a good idea, but in the follow-up, she examined some ...

Practically everybody in the data technology business is talking about customer relationship management because most people recognize that the customer is the most important asset of any enterprise.

Salesforce ($CRM) reported mixed fiscal third-quarter results. The company’s performance was supported by strong demand for ...