As a project manager, it’s your job to make sure that your client is happy and that his or her project is moving in the right direction. So it’s essential to make sure you have a strategy for ...

You can ask your customers to give you feedback over the phone, online or in person with written feedback cards. Whichever method you choose, it may be important to keep the feedback confidential. For ...

Ask the right questions, track the information and link it to targeted activities. With the final article in this three-part series on client feedback, it's time to get tactical. Specifically, how can ...

Rates of burnout — a feeling of overwhelm and constant stress that if left unchecked may cause employees to seek another job — have risen in the past year. A 2021 survey by Indeed found that 52% of ...

The International Rescue Committee (IRC), San Diego, is committed to placing the people we serve – our clients – at the center of our response. We aim to be responsive to our client’s priorities, ...

To be successful in business, you must be strongly focused on providing a positive and unique customer experience. The only way to know if you are reaching your customer's expectations is to ask.

No business will look down on the importance of customer satisfaction. At least, no business wants to keep its customers and gain new ones. Customer is king has been long acknowledged in the business ...

Customer feedback is one of the quickest and most efficient ways to improve your business. After all, who would know better than your customers what you do well and what could use improvement? The ...

Most consumers say they do not take the time to fill out customer feedback surveys thoughtfully, according to recent research from Customer Thermometer. The report was based on data from a survey of 1 ...