Reading the room” is about understanding the histories, identities and experiences of the people you’re trying to reach.

Given the globalization of the modern business environment, leaders within organizations need to be adept at managing employees of varying cultural backgrounds and at communicating with clients all ...

An integrated pattern of learned beliefs, values and behaviors that can be shared among groups Elements of cultural competency: personal identification, language, thoughts, communications, actions, ...

“There, it is. A dead hearse,” Eric points. “Yes, a hearse.” “A DEAD hearse,” he insists. Each time a truck with emergency lights approaches, he lets me know. That occurs just about every morning. And ...

Cultural competency is the ability to acknowledge, respect and understand individuals and groups from different cultures and with different perspectives. By Sharon Raz and Amy Morrison Special to the ...

The late 1990s marked the beginning of a movement within the human services professions that stressed the importance of cultural competency. Psychology and social work were the pioneers; these fields ...

The intersection of patient satisfaction and quality of care is central to healthcare today, and a provider’s level of cultural competence can significantly impact his/her performance in both areas.