A customer complaint is a good opportunity to get an accurate snapshot of customer perception, and it tells a lot about a small business's performance. "Entrepreneur" magazine's website says that it ...

Not responding to a customer’s complaint on Twitter is like hanging up the phone on him–with millions watching. No matter the size of your business, your success will always lie in your ability to ...

Each year, defective, faulty, or misused food products cause severe injuries to customers. In some cases, these mishaps also result in product recalls, negative publicity, and a loss of customer ...

(WHNT) — How thoroughly does your company track comments left by clients? Knowing what to do when a negative review or complaint appears online about your company is important since it may ...

Virtually everyone working in the food service industry who deals with customers will have to deal with complaints at some point in their career. Whether you work behind a counter, wait on tables, ...

A beleaguered John Thomas Financial broker, Scott Levine, was granted a moment of reprieve earlier this month, thanks to a bankruptcy filing on May 13. After incurring multiple customer complaints ...

Customer complaints are an inevitable part of a business, but it can be discouraging to deal with them. A good leader knows how to look at customer complaints and see what factors need to change. And ...

The customer complaints received by the Consumer Financial Protection Bureau are not just a list of grievances. They are a vital source of information for banks and financial services firms, and must ...