Banking is a competitive industry, and as such, high quality customer care is invaluable to cultivating and retaining customers. In addition to communicating clearly, limiting wait times and offering ...

In a study looking to determine top business priorities across industries for the next five years, customer service came out above both price and product. Great customer service has been climbing the ...

Tony did exactly as he was trained. He sent a hand written thank-you note to his customer. But when his customer received it she was furious and tore it up into little pieces before throwing it out.

Recently, at a large grocery chain, I had a very frustrating experience. I attempted to use the self check-out express lanes to purchase three products. I was not able to do this because I did not ...

This past holiday season led one of my team members into her first predicament of customer service versus client management. When was it okay for her to be a “yes” person, and when was it better for ...

The other night I had just returned from a trip and was hungry. I wasn’t sure what I wanted for dinner, so I went to the refrigerator, opened up the door, and stared into a somewhat empty box. Other ...

Whether it is a delicious cup of cappuccino in a coffee-shop, help with adjusting the air-flow nozzle during a flight, or service during dinner in a restaurant, frontline employees like baristas, ...

For years, airlines seemed to be in a race to the bottom when it came to customer experience. They packed more seats onto planes and added fees for everything from checked bags to seat selection. And, ...

Pennsylvania Attorney General Michelle Henry is leading a coalition of state attorneys general in pushing for better customer service from phone and internet providers. The group has written a letter ...

Lobby groups for Internet service providers claim that ISPs’ customer service is so good already that the government shouldn’t consider any new regulations to mandate improvements. They also claim ...

Opinions expressed by Entrepreneur contributors are their own. By 2020 customer service and experience will overtake price as the essential brand differentiator. Eighty-six percent of buyers are ...

One of the disciplines that is not taught in dental school and rarely taught in dental continuing education is customer service. Almost every dentist would agree that customer service is important, if ...