Customer service representatives working at a call center wearing facemasks and using headsets during the Covid-19 pandemic. The supply chain crisis has created a ripple effect of other crisis ...

Trucking is a high-touch business. Your customers up and down the supply chain must know where their shipments are and when they will arrive or be picked up, among other critical data points along the ...

Consistently providing a high level of customer service and support is proven to establish trust and build long-term business relationships. In fact, DDC FPO's 2024 Customer Service Trends report ...

Supply chain management used to be all about cost control. But like many industries before it, supply chain now competes on the customer experience it delivers. Supply chain manager's main focus is on ...

For far too long, many supply chain leaders have deferred the strategy and operations of customer experience (CX) to commercial and marketing teams. A meaningful opportunity exists though for supply ...

Since the dawn of e-commerce, retailers have attempted to solve the complex world of omnichannel fulfillment. But to Bill Thayer, founder and CEO of Fillogic, that may not be the problem that needs ...

Today's supply chain businesses face many unique challenges -- from evolving customer demands to managing increasingly global, networked, and multi-channel supply chains. Many of the most successful ...

On the outset, supply chain management (SCM) and customer relationship management (CRM) seem like two very different departments, but they actually rely on each other for success. Customer ...

Microsoft wants to help businesses digitize and adapt as the coronavirus pandemic continues to spur digital transformation across industries. An important part of that is making sure companies can ...

Historically, in its most simple definition, the “supply chain” division of retail was the one in charge of getting stuff in, maybe storing it for a while — maybe not (cross-docking) — and then ...

I think it's time that I introduced Sven Esser to you all. I've known him for the past two or so years and have found that he is always thinking about how to take the complex processes that govern how ...