Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. From the moment we began building Looper Insights, our entire ethos has been ...

Customer success teams spend much of their time trying to understand and communicate with customers and using content to help them achieve their goals, functions that generative artificial ...

For decades, customer service was treated as a cost to be minimized — a department that existed to fix problems rather than fuel progress. But in today’s connected economy, every customer interaction ...

Today’s business environment is tough — as such, customer success has become a crucial aspect of generating revenue. It’s no longer enough to simply acquire new customers; retaining and expanding ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Fast Company Executive ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. In the world of subscription businesses, staying ahead isn't just about offering a great ...

Opinions expressed by Entrepreneur contributors are their own. During the last century, a multitude of businesses have subscribed to the motto, “the customer is always right,” giving more power to ...

The tech industry has created many new roles over the years, each designed to address specific challenges or opportunities. Chief Revenue Officers (CROs), for example, have proven effective by ...