The business landscape is shaped and reshaped by the perceptions, stories, and needs of customers. Every interaction, whether ...

As retail and quick-service restaurant (QSR) brands expand their digital capabilities, a familiar challenge continues to surface: fragmented customer journeys across mobile apps, drive-thru lanes, ...

The Voice of the Customer (VoC) is a collection of customers’ experiences, feelings, and expectations about a business, and it’s largely based upon customer feedback, reviews, surveys, interviews, and ...

Overview: Voice AI agent development firms are enabling businesses to automate calls, customer support, and conversational ...

AI-driven voice technology allows companies to improve customer and employee experience alike. But is it something customers want? Voice-recognition applications are nothing new, but artificial ...

Voicebox, an enterprise platform, is changing how brands collect customer sentiment by using voice-first feedback technology. Launching with Numeros Motors, they have replaced traditional surveys with ...

Ultimately, insurers stress that managing AI voice cloning risk is a shared responsibility. Brokers must educate clients on emerging exposures and coverage developments. Underwriters must refine ...

RESTON, Va.--(BUSINESS WIRE)--Today, Clarabridge, a global provider of Customer Experience Management (CEM) solutions for some of the world’s top brands, announced that its text and speech analytics ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Since Ford’s recent announcement of two revolutionary electric vehicles, the F-150 Lightning ...

In today’s transparent world, we rarely need to make decisions in a silo. For example, on most weekends, my entire decision-making process is informed by ratings and reviews from others. If I’m going ...