The business landscape is shaped and reshaped by the perceptions, stories, and needs of customers. Every interaction, whether ...

As retail and quick-service restaurant (QSR) brands expand their digital capabilities, a familiar challenge continues to surface: fragmented customer journeys across mobile apps, drive-thru lanes, ...

The Voice of the Customer (VoC) is a collection of customers’ experiences, feelings, and expectations about a business, and it’s largely based upon customer feedback, reviews, surveys, interviews, and ...

AI-driven voice technology allows companies to improve customer and employee experience alike. But is it something customers want? Voice-recognition applications are nothing new, but artificial ...

Sinch reports that by 2026, customer communications will heavily rely on AI, conversational messaging, and personalized ...

Overview: Voice AI agent development firms are enabling businesses to automate calls, customer support, and conversational ...

Ultimately, insurers stress that managing AI voice cloning risk is a shared responsibility. Brokers must educate clients on emerging exposures and coverage developments. Underwriters must refine ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Since Ford’s recent announcement of two revolutionary electric vehicles, the F-150 Lightning ...

In today’s transparent world, we rarely need to make decisions in a silo. For example, on most weekends, my entire decision-making process is informed by ratings and reviews from others. If I’m going ...

Microsoft has renamed Microsoft Forms Pro, a product for sending surveys, to "Microsoft Dynamics 365 Customer Voice." There's a new landing page for Microsoft Dynamics 365 Customer Voice, and the ...