Opinions expressed by Entrepreneur contributors are their own. Employees are an integral part of any organization. Employers should recognize this and work hard to take care of employee needs.

Handling support requests is about more than just answering the phone. It's also essential to track and manage support issues from the initial inquiry to the ultimate resolution. That's where help ...

Whether you’re on the IT team at a company or work for a managed service provider (MSP), a help desk ticketing tool is a must for providing solid tech support. These applications give IT staff and end ...

A powerful and easy to use system that isn’t as competitively priced as it once was. But whatever is asked for this software, it might well be worth it for the high level of customisation and ...

SAN FRANCISCO, CA--(Marketwired - Jul 11, 2013) - Infortrend Corporation today announced expansion of its Priority Support Plan (PSP) program for EonStor DS (ESDS), EonStor (ES) and EonNAS 3000/5000 ...

Grid Dynamics’ new Composable Commerce Help Desk Starter Kit enables exceptional customer support capabilities for clients replacing legacy systems with composable architectures. Customer expectations ...

Hartford (Conn.) HealthCare has launched its Epic help desk, staffed with expertise from Stoltenberg Consulting. Stoltenberg offers an Epic Help Desk solution, providing tiered support for clients in ...

REDSTONE ARSENAL, Ala. - The U.S. Army Security Assistance Command's G-8 (Resource Management) finance division designed, crafted and implemented a unique Foreign Military Sales specific web-based ...

Dan Tynan is a freelance writer based in San Francisco. He has won numerous journalism awards and his work has appeared in more than 70 publications, several of them not yet dead. At first, when ...