Microsoft 365 Copilot adds App Builder, Workflows, and Surveys, using SharePoint, Power Automate, and Forms, so you can ship ...

ServiceNow is embedding native workflows in Microsoft Teams for self-service, case resolution and service agent collaboration. The ServiceNow effort, which just launched the Paris release of its Now ...

Microsoft 365 adds no-cost Copilot chat and custom recap templates, helping teams save time while admins gain overshare link ...

Microsoft is splitting the Teams calling stack into a new background process on Windows to cut launch times and improve ...

Microsoft and Nuance partnered to integrate Nuance’s ambient clinical intelligence solutions into Microsoft Teams for improved telehealth workflow and patient experience. 1. Clinicians can now ...

Microsoft Ignite is an annual opportunity to see what the company’s prioritizing and how it will transform the way enterprises work, and this year’s user and partner event is no exception. Microsoft ...

Regardless, it's seemingly good news for anyone using Teams. Microsoft states that the new process won't mess with your workflow or require any special tricks to use. If all goes well, you'll download ...

Ignite revealed agents that automate routing, triage, logic repair and onboarding—reshaping how CX teams scale.

SANTA CLARA, Calif.--(BUSINESS WIRE)--ServiceNow (NYSE: NOW), the company that makes work, work better for people, today announced the expansion of its partnership with Microsoft to deliver elevated ...