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Sentiment analysis — a technique that uses natural language processing (NLP), machine learning (ML) and AI to gauge emotions in customer interactions — has emerged as a powerful tool for uncovering ...
Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Tracking and analyzing sentiments has emerged on the scene alongside countless other ...
Cultural sensitivity matters. Sentiment systems now account for cultural nuances, which helps support global trust and better customer relationships. Throughout my three and a half decades in the ...
Objective analysis is sorely missing in most articles written about the stock market. Objective parameters are what is needed within a non-linear environment like the stock market. The next few months ...
Forbes contributors publish independent expert analyses and insights. Exploring Cloud, AI, Big Data and all things Digital Transformation. Customer feedback is great. But how do you turn that feedback ...
While some of you think that I dismiss your comments to my articles, I will be honest with you that some comments make me think, whereas some just make me scratch my head. Last week, I outlined one of ...
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