"Personalized" by Mark Abraham and David Edelman is a crucial read for CMOs and all other C-suite leaders aiming to integrate AI into their customer experience, as well as CDAOs and CIOs who want to ...

Today's connected customers expect a personalized experience when using a call center to resolve their contact reason on the first contact. Furthermore, SQM Group's research shows that "76% of ...

Carol is the CMO at Exclaimer, an email signature platform. She is a senior leader with over 15 years’ experience in the technology space. The modern customer is a force to be reckoned with. They make ...

If Covid-19 leaves one lasting legacy for the business world, it’s that online shopping reigns supreme. Juniper Research reported $4.9 trillion in global e-commerce for 2021, with that figure expected ...

A shortage of healthcare providers (HCPs) and an increased customer and physician demand for information related to conditions, treatments and products has significantly changed the healthcare market ...

A recent satisfaction study by J.D. Power for U.S. retail banks found that banks have struggled to deliver on customer expectations for personalization and almost half of the customers have moved to ...

Albertsons Cos. has reached a major milestone in its digital transformation journey with the launch of the Albertsons AI ...

The quality of customer experience (CX) depends on how well a company treats and communicates with its customers, plain and simple. Executed well, it can leave clients coming back for more; get it ...

In the hypercompetitive world of retail, personalization is king. Today, personalization means much more than simply addressing a customer by name. It now includes understanding a customer's needs and ...

New Delhi and Seattle, May 31, 2023 — Triumph Group, the world’s leading intimate apparel company, has signed a two-year partnership with ZS, a global management consulting and technology firm, to ...

NEW YORK--(BUSINESS WIRE)--Personetics, the leading global provider of financial data-driven personalization, customer engagement, and advanced money management capabilities for financial institutions ...

When reviewing job growth and salary information, it’s important to remember that actual numbers can vary due to many different factors—like years of experience in the role, industry of employment, ...