CAMBRIDGE, Mass.--(BUSINESS WIRE)--Oblicore, the leading provider of ITIL-based SLA Management software, today announced that YPHISE, an independent research firm, has certified Oblicore Guarantee as ...

SAN FRANCISCO--(BUSINESS WIRE)--New Relic (NYSE: NEWR), the observability company, announced the general availability of a first-of-its-kind service level management experience to empower developers, ...

Service level management vendor Oblicore on Sept. 20 advanced its business-oriented brand of service level agreement management with the latest release of its Oblicore Guarantee software. With ...

Software that manages the delivery of guaranteed levels of network services and application availability within an organization. An SLM system uses event management and reporting components to gather ...

Travel managers are increasingly relying on service-level agreements (SLAs) to monitor and manage relationships with travel management companies, technology providers and other suppliers. BCD Travel ...

Service-level management in the past took a “speeds and feeds” approach – service-level agreements contained specific service-level objectives centered around metrics such as performance and ...

Establishing agreed upon services levels for database applications is of the utmost importance for assuring that performance meets required criteria. Without pre-determined, negotiated service level ...

As many of you know, my company’s services include consulting on service-level management and service-level agreements. Of all the questions we encounter, the one that is raised most often is what to ...