You may find remote tech support annoying but as Stacy Gore discovered, it can be positively creepy. The California resident alleges that after getting a virus on her laptop she logged onto Dell’s ...

As a writer and editor for GeekMom, I receive a number of offers to try out different tech support products. I tend to accept many of the anti-virus protection products because my four children are ...

Former tech support guy Brett Kelly says there are a few things you can do to get the computer help you need most efficiently over the phone. Before you call, try the obvious fixes: Reboot, consult ...

Unlock access to every one of the hundreds of articles published daily on BroadwayWorld by logging in with one click. Life has become too complicated for technophobe and antique book seller, Pamela ...

So fish calls the vendor, and the support guy tells him it’s a known problem caused by a manufacturing glitch. “There is a lever on the door that should hit a sensor when you close it,” fish says.