A report by the Bakersfield Monitoring Team, established after a state Department of Justice investigation into the ...

One of the most unpleasant parts of any contracting job or business is dealing with complaints. Rather than treating them as an ugly necessity, there are many ways to minimize the confrontation and ...

Dec 3 (Reuters) - Britain's financial regulator will lift the pause on handling motor finance complaints on May 31, 2026, two ...

Consumers whose complaints are handled well by a company become loyal customers and spread positive word-of-mouth. Yet too many companies fail at complaint handling and then fail again in responding ...

Customer complaints are an unfortunate reality no matter what type of business you operate. Dealing with angry or upset customers can be difficult, particularly if your staff has never been given a ...

The FCA will lift the pause on handling some motor finance complaints on 31 May 2026, giving time to finalise any ...

In the end, the most trusted practices aren’t the ones without criticism; they’re the ones that never stop learning from it.

Consumers whose complaints are handled well by a company become loyal customers and spread positive word-of-mouth. Yet too many companies fail at complaint handling and then fail again in responding ...

For many Canadians, their experience with the health-care system is difficult or uncomfortable but it feels futile to complain. An Ontario doctor and health-care mediator has tips to successfully ...