EngageLab, a global leader in AI-powered omnichannel customer engagement and marketing technology, officially launches its new AI-driven customer service platform - LiveDesk. Built on the core ...

Explore the top 18 generative AI tools revolutionizing customer service, from advanced chatbots like Cognigy and IBM WatsonX Assistant to comprehensive platforms like Salesforce Einstein Service Cloud ...

With three years spent researching, comparing, and testing software products, Tyler Webb is an expert on all things telecommunications. With work featured on GetVoIP.com, he's written over 150 ...

To chart the best course to success in 2024, businesses must be savvy to the evolving landscapes that influence how we define excellent customer service. These include both established and emerging ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More At its Ignite developers event today, Microsoft announced the addition of ...

Single-channel customer interactions are giving way to omnichannel strategies. But such strategies need to be optimized. The days of single-channel customer interactions are over — and if they aren’t, ...

Amazon's help page has enough information to answer your questions about the service. However, you may need to contact an Amazon representative to resolve problems with your new Amazon Echo Dot ...

The Pennsylvania Turnpike Commission has introduced Miles, an AI-powered chatbot, to enhance customer service on its website. Accessible at no cost through www.paturnpike.com, Miles offers timely and ...

Discord is giving its voice channels text-based chat too. The company announced Wednesday that it would roll out text chat for the platform's voice-based chat rooms, adding a way for anyone hanging ...

Customer service technology is a critical software priority for 2021, according to a recent survey of global software decision-makers from Forrester Analytics. But the pandemic has shed light on the ...

Twilio today announced a new API for its Flex contact center service that combines the platform’s existing chat channels under a single umbrella to make it easier for developers to build contact ...

Aurora Mobile Limited (NASDAQ: JG) (“Aurora Mobile” or the “Company”), a leading provider of customer engagement and ...