Newport News Tourism, Newport News Hospitality Association, Peninsula Council for Workforce Development and the Hampton Convention and Visitor Bureau are sponsoring three sessions of a free customer ...

This seminar, sponsored by the Silverthorne Economic Development Advisory Committee, will provide information on how to conduct highly interactive customer service. The two-hour workshop features the ...

DeKalb County’s newest and largest city wants to improve the customer service at its shops and restaurants. Stonecrest has launched the “Best of Stonecrest” initiative, through which the city will ...

A customer service training manual serves as an invaluable tool for instructing your employees how to best provide top-quality service to your clients or customers. A comprehensive training manual ...

Starting a customer service training business will allow you to teach valuable skills, and help companies and employees reach their potential. Customer service is the backbone of every business, but ...

Anticipatory customer service is the master skill, behavior, and attitude that distinguishes the kind of service that actually creates customer loyalty. Why would this be? Well, partly because it’s ...

What exactly is customer service-specific empathy? And how do you go about training employees in it (if, in fact it can be trained for) and deploying its power at your company? Let me back up. If you ...

This guide was reviewed by a Business News Daily editor to ensure it provides comprehensive and accurate information to aid your buying decision. Your customer service team interacts directly with ...