Everyone loves to complain about customer service, and over the years, businesses have given the public plenty of reasons to gripe with automated phone service, hidden fees and shoddy workmanship. But ...

Companies make mistakes, and sometimes those mistakes are costly. From erroneous health insurance claim rejections to double charges on credit cards, consumers who aren't paying attention can end up ...

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. When customers give you negative feedback, via survey, tweet, ...

Patients receiving private dental care have, for the past year, at last had somewhere to turn if they want advice about a complaint or if you, on behalf of your dental practice, have been unable to ...

PORTLAND, Ore.— The trouble started with an unexpected knock on her front door. A CenturyLink salesman offered Portland resident Sherry Krawczyk a huge discount on her phone, internet and cable TV.

Institution of an IPR is automatically barred if the “petition requesting the proceeding is filed more than 1 year after the date on which the petitioner…is served with the complaint alleging ...

Complaints against U.S. airlines and ticket agents surged this year in the first and part of the second quarter, according to data released by the U.S. Department of Transportation on Wednesday after ...

HENDERSONVILLE, REY LLERENA, WYFF NEWS. FOUR SPECTRUM INTERNET OUTAGES ARE MAKING MANY CUSTOMERS FRUSTRATED AS THEY CONTINUE TO WAIT FOR IT TO BE RESTORED AND WYFF4.COM CONTINUES TO SEEK SOME ANSWERS ...