Aurora Mobile Limited (NASDAQ: JG) (“Aurora Mobile” or the “Company”), a leading provider of customer engagement and ...

Liveops reports that AI significantly transformed the 2025 holiday shopping experience, enhancing speed but highlighting the ...

EngageLab, a global leader in AI-powered omnichannel customer engagement and marketing technology, officially launches its new AI-driven customer service platform - LiveDesk. Built on the core ...

The business landscape is shaped and reshaped by the perceptions, stories, and needs of customers. Every interaction, whether ...

Kustomer's Data Explorer turns CX reporting into a live conversation, giving leaders instant explanations and recommended next steps.

Artificial Intelligence surged throughout the 2025 holiday shopping season, but consumers remain divided on its impact. New ...

Silverback AI Chatbot today announced a significant expansion of its conversational intelligence framework, introducing new capabilities intended to support organizations seeking to manage customer ...

Global cloud communications platform Infobip today announces its predictions for 2026, spotlighting transformative trends set ...

Sinch reports that by 2026, customer communications will heavily rely on AI, conversational messaging, and personalized ...

The prestigious 2025 International Customer Relations Excellence (CRE) Awards, presented by The Asia Pacific Customer Service ...

PCI Pal's MCP capabilities are designed to reduce deployment friction across automated conversational channels. Through a single, MCP-aligned integration partners will be able to embed PCI Pal's ...

The media landscape can change in a snap. A new social media platform could explode in popularity, or a shift in consumer ...