Starbucks CEO Brian Niccol said the chain’s emphasis on a coffeehouse atmosphere would result in consumers choosing the chain ...
In customer experience leadership, it is easy to get swept up in the urgency of daily operations—handling complaints, fixing ...
Most AI projects fail fast — except in CX. Here’s why customer experience teams are the ones actually closing the GenAI ...
An empathetic experience can still be delivered with the right mix resources, as long as businesses meet clients wherever and ...
Collision repair’s future “will be decided by who connects the deepest,” he wrote in one post. “Efficiency and AI are powerful … but human connection, elevated soft skills — listening with empathy, ...
Mitel CX 2.0 introduces new AI capabilities, virtual agents, and hybrid cloud options to streamline customer support.
German DIY retailer OBI is digitalizing its retail operations and improving customer interactions through the strategic deployment of VusionGroup's solutions in 200+ German stores. November 26, 2025 ...
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