Forty percent of IT and storage leaders in the 5th annual Komprise survey said they’re storing at least 10 petabytes of unstructured data, the equivalent of two trillion songs or 10 trillion ...
While there is widespread speculation that AI will drastically reduce customer service headcount, currently only 20% of leaders have reduced agent ...
A new survey finds that 71% of consumers say that most of the companies they do business with need to improve their customer experience.
Forty years of waiting tables taught Kathy Fisher a few things about customer service: Pay attention to the customer, stay ...
Privacy and data trust now define customer loyalty. In this exclusive interview, PwC’s George Korizis explains what brands ...
Conducted by consulting firm Alvarez & Marsal, the survey assessed maturity across six areas, namely AI adoption, governance, ...
Effective strategies matter: From building relationships on shared values to empowering customer service teams, offering ...
As Trump and anti-DEI activists attacked diversity programs, these companies scaled back or scrapped DEI, from Walmart and ...
When you use employee surveys as ‘happy meters’ you risk making employees entitled, warns Natasha Johnson, Founder of Organic ...
More than half of households globally (57 per cent) are worried about annual broadband price increases and, crucially, the ...
A Winnipeg cannabis shop supervisor says there was a gunpoint robbery in her shop earlier this year — one example of the growing threats of violence that have a Manitoba union urging the province to ...
Some results have been hidden because they may be inaccessible to you
Show inaccessible results
Feedback