While there is widespread speculation that AI will drastically reduce customer service headcount, currently only 20% of leaders have reduced agent ...
A new survey finds that 71% of consumers say that most of the companies they do business with need to improve their customer experience.
Forty years of waiting tables taught Kathy Fisher a few things about customer service: Pay attention to the customer, stay ...
One tire brand consistently dominates customer satisfaction surveys, beating out nearly all competitors. Find out which ...
Privacy and data trust now define customer loyalty. In this exclusive interview, PwC’s George Korizis explains what brands ...
Conducted by consulting firm Alvarez & Marsal, the survey assessed maturity across six areas, namely AI adoption, governance, ...
Effective strategies matter: From building relationships on shared values to empowering customer service teams, offering ...
Drive higher revenue, lower acquisition costs and stronger loyalty by shifting from behavioral guesswork to preference-based ...
When you use employee surveys as ‘happy meters’ you risk making employees entitled, warns Natasha Johnson, Founder of Organic ...
The Zimbabwe Independent on MSN
Never treat employee-engagement survey as ordinary routine exercise
employee-engagement surveys MANY organisations in Zimbabwe and elsewhere conduct employee-engagement surveys simply because it is on the annual calendar. Once the survey is completed, the results are ...
More than half of households globally (57 per cent) are worried about annual broadband price increases and, crucially, the ...
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