Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

A recent Kapture CX survey shows 99% of customer experience leaders are engaging with AI, though only 7% have scaled it ...

A new survey finds that 71% of consumers say that most of the companies they do business with need to improve their customer experience.

ST. CLAIR COUNTY — An Alaska-based firm will pay $3.5 million to settle allegations that it faked customer surveys to get more business through a program administered at Scott Air Force Base, federal ...

At 12 years old, customer service and experience expert Shep Hyken started his first business as a birthday party magician. It was then that his parents first instilled in him the importance of ...

Customer satisfaction is crucial to a successful business, but measuring it has become too inconvenient for some. Mom Worried If New Rescue Dog Had ‘Bonded’ With Baby, Then She Caught Them Two ...

Inside the mind of today’s bank customer: Consumer survey insights If you’re curious about how your banking style compares to that of other Americans, you’re in the right place. Here, SoFi shares the ...

STAMFORD, Conn.--(BUSINESS WIRE)-- Sixty percent of customer service agents fail to promote self-service options, according to a survey by Gartner, Inc. (IT) A Gartner survey of 5,801 customers ...

Customer effort score surveys are a great way to find out how easy it is for a customer to do business with your company. But just like a lot of survey instruments, if they get into the wrong hands, ...

One of the primary sales pitches that CCaaS vendors give to prospective customers with customer-facing demands is that AI can be used to provide a fulfilling experience to the people who need a ...

Tyler J. VanderWeele is a professor of epidemiology and director of the Human Flourishing Program at Harvard University, Cambridge, Massachusetts, USA. Byron R. Johnson is a professor of social ...

Some U.S. airlines fared better than others in overall customer satisfaction, according to a recent travel survey. Diannie Chavez/The Republic USA TODAY NETWORK As the summer travel season draws near, ...