Integration connects agentic orchestration with multi-agent AI to streamline enterprise customer service workflows.

Founded in 2007, Lucidworks targets technology and business leaders in mid-to-large enterprises seeking to enhance search, ...

In customer experience leadership, it is easy to get swept up in the urgency of daily operations—handling complaints, fixing ...

Observe.AI, the leader in AI agents for customer experience, today was recognized as a Leader in the IDC MarketScape: AI-Enabled Contact Center Workforce Engagement Management 2025-2026 Vendor ...

Smarter Air & Electrical has announced the rollout of its expanded air conditioner service and maintenance program across the ...

Post has been forced to respond after yet another customer was left disappointed when she caught a postie ‘faking’ a delivery ...

Fullscript, a leading healthcare platform powering whole person care, today reinforced its commitment to the values and standards codified in the Fullscript Quality Program, an always-on initiative ...

Barclays 23rd Annual Global Technology Conference December 10, 2025 5:30 PM ESTCompany ParticipantsKira Makagon - President ...

When donating to their nephew's GoFundMe, a Bay Area woman wasn't expecting an added $330 on her bill. It turns out it was an ...

Barclays 23rd Annual Global Technology Conference December 10, 2025 4:55 PM ESTCompany ParticipantsMichael Burkland - CEO ...

The cloud platform’s growth overshadows revenue from legacy products, while self-service conversations more than doubled year over year.

Amazon is expanding its same-day delivery to parts of metro Detroit to include perishable and fresh grocery items.