Integration connects agentic orchestration with multi-agent AI to streamline enterprise customer service workflows.

Reaching out to customer service can be frustrating, especially after long hold times or a messed-up order. But the person ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

Quiq reports that retaining customers is crucial for profitability. Effective strategies include personalizing communication, ...

Choosing the right Microsoft Dynamics 365 implementation partner is as critical as choosing the platform. This guide explains ...

QUEUES, whether at a bank branch, a telco store or even online inside an app, can give customers the space to reflect on their sentiments about the services they’re availing. Some think about the time ...

"By seeding poisoned content across compromised government and university sites, popular WordPress blogs, YouTube descriptions, and Yelp reviews, they are steering AI search answers toward fraudulent ...

I believed one of the most famous lines in business: ‘The customer is always right’. That was until I encountered one man who ...

The holidays are here – and for many of us, that means turning to online shopping to look for the best deals on Christmas ...

Ottawa County recently recognized Catalina Garza, Road Patrol Deputy, for outstanding customer service. Deputy Garza was ...

Here's how business and tech leaders can move beyond pilots to an agentic operating model that drives measurable value.

Founded in 2007, Lucidworks targets technology and business leaders in mid-to-large enterprises seeking to enhance search, ...