RBI to launch a two-month campaign in January 2026 to address pending grievances with the Ombudsman for improved customer ...

RBI Governor Sanjay Malhotra asked banks to pass on rate cuts, reduce grievances and tighten digital fraud safeguards, saying ...

Effective strategies matter: From building relationships on shared values to empowering customer service teams, offering ...

This holiday travel season, the extreme inconveniences have never been worse, according to many travelers who have contacted ...

As organizations navigate increasingly data-driven environments, scaling AI across teams supports stronger analytics, faster ...

From unclear next steps to impersonal systems and delayed follow-ups, friction points—big or small—can quickly erode a ...

HandyDART is set to see service upgrades for its 32,000 registered riders across Metro Vancouver as the TransLink Board of ...

Businesses can transform satisfied customers into passionate brand advocates by consistently exceeding expectations through a ...

PPL Electric Utilities customers and public officials from throughout Lackawanna and Luzerne counties voiced strong ...

Forty years of waiting tables taught Kathy Fisher a few things about customer service: Pay attention to the customer, stay ...

LITTLE MOUNTAIN, QLD – December 10, 2025 – PRESSADVANTAGE – Smarter Air & Electrical has announced the rollout of its expanded air conditioner service and maintenance program across the Sunshine Coast ...

Council members approved a 1% increase to utility tax rates on Tuesday night. The changes will not increase utility rates for ...