One downside of enterprise AI is that many systems still function as a black box — they produce results but offer little visibility into how they reached them. NetSuite is designing its systems around ...

High Performer status reflects GSI’s strong customer satisfaction ratings and proven market presence across Oracle JD Edwards ...

Executives from Adobe, Microsoft, Netomi, Oracle, Pega, PROS, Salesforce, SAP, ServiceNow, SugarCRM, Verint and Zoho answer the question: What is CRM in 2026?

The highest ideal of customer service is ease—not just a frictionless, personalized experience for customers themselves, but ...

Traditional retention tactics—discounts or loyalty points—deliver diminishing returns. Content compounds. A how-to video ...

Most people date or marry a significant other whose age is within a couple of years of their own. However, relationships or marriages with an age gap of up to decades are becoming increasingly common.

Customer Relationship Management (CRM) tools, long used by sales and account teams to track relationships, automate follow-ups, and centralize communication, are becoming a growing point of tension in ...

Here's a step-by-step guide that Brendan can follow to effectively summarize all unpaid customer balances: This is the ...