Finally, Azure Product Leaders have a simple, data-driven way to identify key customer pain points, justify investments, and confidently prioritize their roadmaps — ensuring they maximize the value ...

Morrisons customers will be able to opt to check out at a new Talking Till where shoppers can enjoy conversation with a member of staff as they pay ...

A new study by Customer Care Measurement & Consulting (CCMC) and Arizona State University's W. P. Carey School of Business reveals record levels of customer anger, rising online confrontations, and ...

Customers stopped believing you’re listening. Survey fatigue is now one of CX’s biggest blind spots. Here’s how to fix it.