Agentic AI moved from experimentation to real impact in 2025, reshaping customer experience, employee productivity, and ...

Cochlear is integrating conversational voice-to-text functionality into its CRM that could eliminate the need for its “sales ...

A newly filed class action in San Diego highlights a key risk for any business deploying AI tools that listen, record, or ...

SoundHound AI ( SOUN 0.81%) went through some wild swings after it went public by merging with a special purpose acquisition ...

SoundHound AI Inc., a provider of artificial intelligence-based voice technology apps, unfolded its voice commerce strategy ...

The companies I work with that are extracting real value aren't buying the most features. They're buying the minimum viable ...

Teams enjoy the speed and scale of voice AI, but pilots stall on privacy design, legal reasoning and vendor controls.

Ultimately, insurers stress that managing AI voice cloning risk is a shared responsibility. Brokers must educate clients on emerging exposures and coverage developments. Underwriters must refine ...

Voicebox, an enterprise platform, is changing how brands collect customer sentiment by using voice-first feedback technology. Launching with Numeros Motors, they have replaced traditional surveys with ...

As retail and quick-service restaurant (QSR) brands expand their digital capabilities, a familiar challenge continues to surface: fragmented customer journeys across mobile apps, drive-thru lanes, ...

Too many companies still ask customers to fill out surveys after an interaction—then call it a “Voice of the Customer” ...