See how working with LLMs can make your content more human by turning customer, expert, and competitor data into usable ...

The Supreme Court announced Monday it will consider whether a federal law prohibiting gun possession by unlawful drug users violates the Second Amendment, marking the latest firearms dispute to reach ...

09/10/2025 Brief amici curiae of Michigan, et al. filed. (Distributed) 09/10/2025 Brief amici curiae of Local Government Legal Center, et al. filed. (Distributed) 09/10/2025 Brief amicus curiae of ...

Plenty of Americans have a gripe with the US Postal Service. Lebene Konan managed Wednesday to get hers in front of the Supreme Court. The Texas real estate agent and landlord claims that the USPS has ...

WILKES-BARRE — A case manager at Children’s Service Center in Wilkes-Barre was recently charged with Medicaid fraud alleging he submitted claims for payment for patients he never provided services to.

A federal judge in California has issued a complicated pre-trial ruling in one of the first major copyright cases involving artificial intelligence training, finding that, while using legally acquired ...

Start with the basics. Use AI for chatbots and repetitive CX tasks to reduce wait times and lower operational costs. Build loyalty with advanced tech. Use real-time customer data to allow AI-driven ...

It’s no secret that many technology companies have changed the way they approach customer experience and success. With the end of ZIRP (zero interest rate policy) in 2022 and 2023, budgets are much ...

Justin Rosenberg starts his morning by looking at two things: his sales reports and a list of customer reviews aggregated from Google, Yelp, and any other platform where customers can rate, star, or ...

An Army infantry officer has made a series of criticisms of the Army’s Next Generation Squad Weapon rifle, which is meant to replace the M4A1 carbine. The Army introduced the XM7 rifle and XM250 light ...

Three AI service agents for Dynamics 365 Customer Service and Contact Center are now available in public preview: Case Management, Customer Intent, and Customer Knowledge Management agents.