One downside of enterprise AI is that many systems still function as a black box — they produce results but offer little visibility into how they reached them. NetSuite is designing its systems around ...

Executives from Adobe, Microsoft, Netomi, Oracle, Pega, PROS, Salesforce, SAP, ServiceNow, SugarCRM, Verint and Zoho answer the question: What is CRM in 2026?

High Performer status reflects GSI’s strong customer satisfaction ratings and proven market presence across Oracle JD Edwards ...

DALLAS—The Electronic Security Association (ESA) has announced that it is releasing a new member benefit designed to ...

Choosing the right Microsoft Dynamics 365 implementation partner is as critical as choosing the platform. This guide explains ...

NetSuite was the first company to deliver enterprise applications entirely through web browsers, combining CRM, ERP, and ...

The CRN 2025 Products of the Year awards honor the leading partner-friendly IT products as selected by the solution providers ...

Brightpearl CRM is a retail-focused platform designed to help businesses streamline operations and improve customer relationships. It integrates sales, inventory, purchasing, accounting, and customer ...

One of the latest relationship tests to go viral is the “bird theory,” racking up millions of views on social media. It’s based on a theory developed by couples researcher John Gottman about the ...

If you’ve been around long enough to see a few CRM projects come and go, then you have probably noticed a pattern. Technology changes, the logos change, and the dashboards look shinier every few years ...

The CRM and CCaaS sectors have always complemented each other, but the solutions are expanding into each other’s space. Many are predicting that the sectors will converge and that CRM will prevail.